June 22-24, 2021

Session

337 - Keynote Fireside Chat - How Customer Experience Will Shape the Future of Tech

Wednesday, June 23rd • 10:25am — 10:45am PDT

A thought-provoking interview with the change-making /forward-thinking author of a Wall Street Journal best-selling book and one of the world’s top management thinkers. Tiffani Bova will share her views on topics including: * The Changing Role of Customer Experience in Building Relationships, Driving New Sales, and New Product Innovation * What “Digital First” means to all industries – Examples of how new innovations help companies reimagine customer experience and vice versa * Lessons from the Pandemic around productivity and engagement in a virtual world * The Role for Women in Driving Better Customer Experiences – meeting changing demographics, new buyers/personas, uncovering new opportunities * How employee experience and customer experience collide

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